Contact Information

Last updated: August 5, 2026

Silencia is operated by Silencia.

For questions regarding orders, shipping, returns, refunds, payments, products, privacy, or general customer support, please contact us using the information below.

Brand: Silencia
Website: trysilencia.com
Email: support@trysilencia.com

Customer Support Hours

Our customer support team is available:

Monday through Friday
9:00 AM to 5:00 PM Eastern Time

We aim to respond to customer inquiries within 1 to 2 business days.

Response times may be longer during weekends, public holidays, product launches, or periods of unusually high request volume.

Order Support

When contacting us about an order, please include:

• Full name
• Order number
• Email address used at checkout
• Shipping address
• Brief description of the issue
• Photographs or videos, where relevant

This information helps us locate the order and respond more efficiently.

Returns and Refunds

Return requests must be submitted in accordance with our Refund and Return Policy.

Products should not be sent back before receiving return instructions from our customer support team.

To request a return, refund, replacement, or cancellation, contact:

Email: support@trysilencia.com

Shipping and Delivery

For questions concerning:

• Tracking
• Delivery delays
• Missing packages
• Incorrect addresses
• Damaged parcels
• Returned-to-sender shipments

contact our customer support team and provide your order number and tracking information.

Privacy Requests

To request access to, correction of, or deletion of personal information, contact:

Email: support@trysilencia.com

Please include “Privacy Request” in the subject line.

We may need to verify your identity before processing the request.

Business and Legal Notices

Business, legal, regulatory, or formal written notices may be sent to:

Email: support@trysilencia.com

Important Notice

Silencia does not provide customer support through unofficial social-media accounts, personal email addresses, or unverified telephone numbers.

For your protection, use only the contact information displayed on trysilencia.com.