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In most cases, it’s the renewal of your subscription: every 28 days, we send you a new package at the same discounted price as your first order, and the amount is charged to the same payment method.

If you’ve never ordered from us or think there’s been a mistake, contact us before reaching out to your bank. We’ll check right away and resolve it directly.

Every 28 days from the date of the first order, using the same payment method. After each renewal, you’ll receive an order confirmation email, followed by a shipping email with the tracking code.

You can pay with PostePay or any Visa or Mastercard.

Yes. Payments are handled by authorized payment processors over a secure connection. We do not see or store full card numbers.

Check that the card details are correct and that there are sufficient funds in the account, then try again. If the issue is related to a renewal, we may retry the charge over the next few days or ask you to update your payment method.

The order confirmation you receive by email lists the items and price. If you need an invoice made out to you, contact us with your order number and tax details.

Before opening a dispute, write to us: we can resolve things directly, usually much faster than the bank.

Please note that a dispute does not stop your subscription. To stop future renewals, you need to cancel.

All products on trysilencia.com are subscription-based:

• your first order is charged and shipped immediately;
• every 28 days, you receive a new package with the same quantity at the same discounted price;
• the amount is automatically charged to the payment method used for your first order;
• you can cancel at any time, at no cost.

Read all the terms

• Over 30% off the list price on every renewal
• Free shipping on every delivery
• A free PDF guide with your first order
• Subscriber-only gifts when available
• The product arrives just as you’re running out, so you don’t have to remember to reorder

Supplements work best when taken consistently. The first signs usually appear between the third and fourth week, with more lasting results after 2-3 months. With delivery every 28 days, you won’t miss a single day.

Whenever you want, with no fees or penalties. Fill out the cancellation form before the next renewal date: we’ll confirm the cancellation by email.

You can also email support@trysilencia.com with your name, order email, and order number.

• All future renewals are blocked, and you won't be charged again.
• A renewal already charged or shipped when you submit your request will be delivered as usual and remains yours.
• If your request arrives after a renewal has been charged, the cancellation takes effect from the next renewal.

Unsubscribing from our promotional emails does not cancel your subscription: use the form to cancel.

Yes. Write to us before the next renewal date and we’ll take care of it.

If your cancellation request arrived after the renewal charge, that order will be shipped and is yours to keep, and the cancellation will take effect from the next renewal.

If you canceled before the renewal date, write to us and tell us when you sent the request: we’ll check right away.

When the package ships, you'll receive an email with the tracking code. Enter it on the tracking page to see where it is.

Delivery usually takes 5-7 business days throughout Italy. Delivery times may be longer due to courier delays, high-volume periods, or holidays.

Check your spam or promotions folder. The code arrives when the package ships, so a few days after you place the order. If you can’t find it, write to us with your order number and we’ll send it to you.

Updates may appear 1-3 days after shipping. If tracking hasn't updated for more than 5 business days, contact us: we'll check directly with the carrier.

Check with your neighbors, the concierge, or your mailbox, and wait 24 hours: sometimes the courier marks a package as delivered early. If your package doesn’t arrive, contact us within 7 days of the stated delivery date.

Yes, but only before the order is prepared. Contact us as soon as possible with your order number. If the package has already shipped, we can no longer cancel it, but we’ll help you arrange a return after delivery.

Yes. The box doesn’t say what’s inside.

We want you to be able to try Silencia with confidence. If the product isn’t right for you, write to us within 90 days with your order number, and we’ll take care of the refund.

Contact us before shipping the product, within 30 days of delivery. The product must be intact, unopened, and with the seal unbroken. If your return is approved, we’ll send you the instructions and address. Returns sent without our approval cannot be accepted.

Read the full return policy

Contact us within 7 days of delivery with a photo of the package and the product. Depending on the situation, we’ll send you a replacement product or issue a refund.

Once approved, the refund is issued to the original payment method within 10 business days. Your bank may take a few additional days to show it on your statement.

Renewals already charged and shipped are non-refundable, except where required by law. To avoid the next charge, cancel before the renewal date.

One capsule a day, at breakfast, with a glass of water. This applies to both nattokinase and cinnamon. A pack of 30 capsules lasts a month.

Usually, the first signs appear between the third and fourth week. The most stable results can be seen after 2-3 months of consistent use.

Yes, they can be taken alongside the treatments you already use and do not replace them. If you take blood thinners (anticoagulants or antiplatelet drugs) or medications for blood sugar, check with your doctor first.

Nattokinase contains 10,000 units of nattokinase with coenzyme Q10, aged garlic, bromelain, turmeric, pine bark, and grape seed. Cinnamon is a 12:1 extract of true Ceylon cinnamon, equivalent to 7,200 mg, in MCT oil. The complete list is on each product page.

Yes. They are two different formulas: one capsule of each in the morning, during breakfast.